Return and Exchange Policy

Shipping Time

  • All orders are shipped immediately after placing the order and delivered within 3 days (depending on regional logistics conditions).

  • Once an order is placed, we ship immediately. Delivery typically arrives within 3 days , depending on local logistics.

Return Request Period

  • If the product is defective, damaged or wrong after receipt, please contact us within 7 days of receiving the product .

  • If the item is defective, damaged, or incorrect, please contact us within 7 days of receiving the product.

Non-Returnable Items

Returns and exchanges are not accepted in the following circumstances:

  1. The product has been used or the packaging is damaged

  2. Non-product defects, personal subjective reasons (such as dislike, wrong size)

  3. Exceeding the 7-day application deadline


We cannot accept returns under these circumstances:

  1. Item has been used or packaging damaged

  2. Personal reasons such as dislike or wrong size (non-defective)

  3. Return requested after 7 days

Return Procedure

  1. Contact customer service (Email: solallctw@gmail.com / WhatsApp: +886 922 953 679 ) to explain the reason and attach photos.

  2. After confirmation, we will provide a return address.

  3. After receiving the product, the refund or exchange will be completed within 7 working days.

  4. Contact customer service via Email or WhatsApp with description and photos.

  5. We'll confirm and provide the return address.

  6. Refund or exchange will be processed within 7 business days after receiving the returned item.

Shipping Costs

  • If the product is defective or the wrong product is sent, the return shipping fee will be borne by our store.

  • If the return or exchange is for personal reasons, the shipping fee must be paid by the buyer.


If the return is due to product defect or our mistake, we cover the shipping fee.

For personal-reason returns, the customer is responsible for shipping costs.

Security & Anti-Fraud Protection

  • This store has enabled 3D Secure (3DS) authentication . All credit card transactions require cardholder identity verification to prevent fraud and theft.

  • Our store has enabled 3D Secure (3DS) authentication for all card payments. Every transaction requires cardholder verification to prevent fraud and unauthorized use.